[vc_row][vc_column css=”.vc_custom_1590594352722{margin-top: 75px !important;margin-bottom: 75px !important;}”][vc_custom_heading text=”Terms and Conditions” use_theme_fonts=”yes”][vc_column_text]Please contact us with any enquiries at [email protected]
1. Cancellation/Returns Policy
Orders placed are subject to a 14 days cooling off period from the date the order is placed or within 7 days after delivery.
In the first instance any return requests must be made via email to [email protected], stating the reason why you require this.
A full refund will be issued minus any delivery charges.
Any bags requiring collection must be left in an agreed area in the front of the property and refunds will be issued via bank transfer with in 7 days of collection.
It is possible that any bags collected will be subject to a weight check and any weight under 20kg will be charged at £2 per 5 kg (£2 minimum charge) plus a £2 admin charge.
2. Supply of Products
Products are sold under the express understanding that:
The customer and the company are contracting in the course of their respective business and except as stated in writing by the company no condition or warranty is given or implied by law, custom, usage or otherwise as to the quality or fitness for any purpose of the goods sold by the company.
We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. Natural products may show some colour variations. All sizes quoted are approximate.
The customer understands that products are measured when packed and due to the nature of the products a degree of settlement will occur.
If you are dissatisfied with the standard of products then there will be no charge this being collected and in the first instance an email stating the reasons why you are dissatisfied must be sent to [email protected]
We will issue full refund within 7 days of collection (minus delivery charge).
3. Delivery
All orders are subject to a delivery, specified on a zone area, On completion of an order on the Website and prior to payment, this charge will be clear to see, prior to completing the order.
From ordering to delivery we aim to deliver within 7 days, however during busy parts of the season, we can receive a very large amount of orders and ask that customers always allow 14 days from completing the order for this to be delivered.
Deliveries can be made any time between 0700 and 2200 – We ask that customers leave us much information as possible in the notes section when ordering to allow us to deliver without the drivers disturbing you.
4 Payments
All payments must be cleared prior to delivery. Any funds not cleared on the day of delivery will be moved to the next delivery run in the area when these funds have reached our accounts.
Cheques can be sent to
Midlands Compost
47 Barnwell Drive
Rushden
Northants
NN10 9HR
These are to made out to Mr Simon Tyler and will need to clear prior to delivery.
4.1 Trade Accounts (credit) Trade accounts are available, usually subject to a credit check and limit is depending on that. Trade Accounts must be fully settled within 30days of invoice.
4.1.1 Added Charges on Trade Accounts, should payment not be received within the 30 days then the full amount is due an will be subject to an additional £50 Admin Charge plus 8% plus the Bank of England Base Rate, this will be calculated daily. Midlands Compost can also add charges for court fees and debt collection.
5. Complaints
Any complaints on our service must be in writing to [email protected]
Should anyone not have access to emails for any of the above then please post these to:
Midlands Compost
47 Barnwell Drive
Rushden
Northants
NN10 9HR
We will increase the period of time on the timescales of these if posted by 3 days to allow the post to reach us.
Rushden Compost recommend sending this via recorded delivery, as without proof of postage, we will be unable to pursue any complaint or collection after the cooling off period unless there is proof of when this was posted.
6. Privacy
Midland Compost does not store financial details (credit or debit card numbers). Our Privacy Policy can be found at https://www.midlandscompost.co.uk/privacy-policy/
If you would like a copy of our terms and conditions please send a request in writing to the address above.[/vc_column_text][/vc_column][/vc_row]